If your Magento store is like most other eCcommerce websites, chances are you’re relying on dozens of third-party services – from payment gateways to content personalization widgets. A “service oriented architecture”, as some call it, enables us to quickly build feature-rich websites without spending a fortune on custom development.
But this wonderful fabric of services also holds risk – when one of the components that make up your website breaks, you’re in trouble. The recent YouTube outage serves as a reminder of this danger.
Shoppimon, as a specialized monitor for Magento stores, was quick to report that something is very wrong (see a few screen shots we captured right after the incident took place). Needless to say, not being able to view product videos on an eCommerce site means fewer purchases…
YouTube failures are rare, you might claim, and we won’t argue. After all, Google is well known for its uptime. However, this recent outage should serve as a wakeup call for all online store managers, as problems with third-party components are far more common than you might think.
What can you do about it?
- Get the right tools to monitor your websites from an end-user perspective
- Ensure you get alerted to problems that affect your website as soon as they occur
- Design your website to minimize the impact of third-party services, as much as possible
This Shoppimon performance report helps tell the story of the YouTube outage and how it impacted eCommerce sites we monitor:
To fully understand how the problem affected user experience, Shoppimon automatically captures screen shots – this one is from the Zend online store: